I was extremely happy with the service I received from Charlie and Angel (tech). We had an after-hours emergency due to a huge event happening at our clubhouse at Greene Mill Preserve HOA. We had been dealing with another company to get the repairs completed since Friday 6/29. We were told by this tech that the repairs would be fixed by 7/3 since our event was on the 4th. Around 4pm I was informed by a board member that the repairs were still not made to the AC unit at the clubhouse. I call the other company only to be told that the part we needed wasn’t going to be in stock until 7/5! I begin to contact ME Flow and Charlie and Angel went very far above the customer service I was receiving from the last company. Angel determined that the part the other company thought was the problem was not even the problem! You all have a customer for life now. I manage several communities throughout Loudoun county and will definitely contact you all for our HVAC and Plumbing needs in the future.

 

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