Initially, I was pretty unpleasant toward Alex (bad day; no excuse) but Alex maintained his pleasant and professional demeanor and did a thorough job checking out or heating system and giving our a/c a quick look. After I came around, he provided me with an easy-to-understand explanation of what appears to be an early indication that our decades-old a/c may not last that much longer.
I appreciated Alex’s patience, kindness and helpful explanations. He provided a five star service! Great employee!